Privacy Policy

This policy explains what personal data Bespoke Dashboard collects, why we collect it, who else sees it, how long we keep it, and what you can do about it. It covers the marketing site at bespokedashboard.com and the dashboard application at bespokedashboard.com/app/.

Who we are

Bespoke Dashboard is operated by VANQUISH DIGITAL LIMITED, a company registered in England and Wales (company number 11783885), registered office 2 Drinkwater Road, Harrow, England, HA2 0FX. VANQUISH DIGITAL LIMITED is the data controller for the personal data described in this policy.

For any privacy question or to exercise your rights, contact support@bespokedashboard.com.

The short version

What we collect

Almost all of it is data you type in yourself. We do not connect to your bank, your health records, or any other outside account, and we do not buy data about you.

Health data and progress photographs

Body weight, water intake, exercise records, skincare routines and adherence, health related notes, and photographs of your face and body are special category data under Article 9 of the UK GDPR. The law treats these as needing stronger protection than ordinary personal data, and so do we.

Our condition for processing them is your explicit consent under Article 9(2)(a). We ask for that separately from our Terms of Service, before you first enter health information or upload a photograph, and we record when you gave it.

You can withdraw that consent at any time by deleting the data in question or by deleting your account. Withdrawal does not affect anything we lawfully did before you withdrew. Withdrawing means we can no longer provide the health tracking features, but the rest of the dashboard keeps working.

Progress photographs are held in a private storage area, in a folder tied to your account. They are never public, and they are served to your browser only through links that expire after one hour.

Why we process it, and our lawful basis

Visible to other users

Your tracking data is private to your account. Some features are social by design, though, and we would rather be precise than reassuring. This is the complete list of what other people can see, and each of these only happens if you choose to use the feature.

Nothing in Daily Tracking, Health, Finances, Spending or your To-do list is ever visible to another user. We do not have a public profile feature, and we do not publish anything about you that is not listed above.

Who else processes your data

We do not sell your personal data and we do not share it for anyone else's marketing. We do rely on a small number of service providers to run the product. They act on our instructions under contract, and may only use the data to provide their service to us.

We may also disclose personal data where the law requires it, for example in response to a valid court order, or where we need to establish or defend a legal claim.

Where your data is held

Your account, everything you track, and your progress photographs are stored in Frankfurt, Germany, inside the European Economic Area. The United Kingdom recognises the EEA as providing an adequate level of data protection, so this involves no additional transfer safeguards.

Some of our providers are US companies whose staff may access data from outside the UK and EEA in order to support the service, and Stripe and Google process some data in the United States. Where that happens we rely on the UK Extension to the EU-US Data Privacy Framework where the provider is certified under it, and otherwise on the International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses, together with an assessment of the transfer.

You can ask us for details of the safeguards in place for any particular transfer by emailing support@bespokedashboard.com.

Cookies and analytics

We use a small number of strictly necessary cookies and browser storage entries to sign you in and keep the service working. These do not need your consent. Analytics cookies are optional, off by default, and only set if you accept them. You can change or withdraw your choice at any time using the "Cookie settings" link in the footer of any page.

The Cookie Policy lists every cookie and storage key by name, with its purpose and how long it lasts.

How long we keep it

Deleting your account

You can delete your account yourself, at any time, from your profile. There is no support ticket and no waiting period. When you confirm, we cancel any active subscription with Stripe, delete your stored photographs, and delete your database records.

Because we would rather be accurate than absolute, here is what does not vanish at that moment:

Comments you posted on plugins and any plugin you submitted are removed or anonymised as part of the deletion, so your name does not remain attached to them.

Your rights

Under UK data protection law you have the following rights, free of charge.

Email support@bespokedashboard.com to exercise any of these. We respond within one month. If a request is complex we may need up to two further months, and we will tell you inside the first month if so. We may ask you to confirm your identity before we act on a request.

Complaints

If you are unhappy with how we have handled your personal data, please tell us first at support@bespokedashboard.com so we have a chance to put it right. You also have the right to complain to the Information Commissioner's Office, the UK supervisory authority for data protection, at any time.

Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF. Helpline 0303 123 1113. ico.org.uk/make-a-complaint

How we protect your data

No service can promise perfect security. If a breach occurs that puts your rights at risk, we will notify the Information Commissioner's Office within 72 hours where required, and tell you directly where the risk to you is high.

Children

Bespoke Dashboard is not intended for children. You must be at least 16 years old to create an account, and we ask you to confirm this when you sign up. If you believe a child has created an account, email support@bespokedashboard.com and we will delete it.

Automated decision-making

We do not carry out automated decision-making or profiling that produces legal effects concerning you or similarly significantly affects you. Some features suggest things to save you typing, such as proposing a spending category or summarising your own numbers back to you. These are conveniences you can always override, and they do not decide anything about you.

Changes to this policy

We update this policy when the product changes. The version number and date at the top always tell you which version you are reading. If we make a material change, we will email registered users at least 14 days before it takes effect, and where the change requires your consent we will ask for it rather than assume it.

Contact

VANQUISH DIGITAL LIMITED
2 Drinkwater Road, Harrow, England, HA2 0FX
Company number 11783885
support@bespokedashboard.com